Tag Archives: customer experience

(Trust)ee Savings (Bank) – Do the words in parenthesis go-together?

  So yesterday brought us the news that the LTSB / Co-operative bank deal had fallen apart. From the shocked faces of the PR’s, it appeared not all press offices were fully prepared for the announcement, but to the customers … Continue reading

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Is British business ready for the ‘iPaddy’ generation?

http://www.guardian.co.uk/media/mediamonkeyblog/2013/mar/13/rise-ipaddy?CMP=twt_fd This is the article that inspired some latitudinal thinking on my behalf this morning, which doesn’t normally happen until I’ve consumed several mugs of tea and a kilo of porridge! As we already know, we’ve bred a generation of not … Continue reading

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Ready money on tap – a commercial and moral conundrum?

The more I look at my life, the more I realise how fortunate I am. This feeling of comfort could foster complacency or smugness, but in reality it’s acting as a catalyst for change, so I can keep the lights (and on … Continue reading

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Pairing Socks & Trust – and a (peculiar) but perfect segue?

As some will have noticed, our winter sun holiday is over and now a distant memory. The sun of southern Portugal had opened the wardrobe doors of summer seasons past, so whilst adjusting to the Weston super Mare climate and … Continue reading

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